Cancellation & Refunds
This page explains when you can cancel an order, what happens after cancellation, and how refunds are handled. Return & exchange eligibility for delivered orders is on the Returns & Exchanges page.
1. Cancelling an order
You can cancel your order online while your order is still being prepared. If your order is still in that window, sign in to your account and cancel it from the order page, or contact us and we’ll do it for you.
Beyond that point, ordinary online cancellation may no longer be possible. In that case, please contact support — we’ll try to intercept the shipment through the courier. Interception cannot be guaranteed. If interception is not available, you can refuse the delivery at your door; the parcel will then be returned to us through the courier’s return-to-origin (RTO) process.
2. Post-dispatch cancellations & RTO
For orders you voluntarily cancel or refuse after they have been handed to the courier, the applicable forward shipping and return-to-origin (RTO) courier costs are borne by the customer. These are actual charges levied by the courier and can vary by parcel weight and destination — we do not add a fixed flat fee.
For prepaid orders, your refund will be processed after the parcel has been returned to us and verified. Applicable customer-attributable forward/RTO logistics charges may be deducted from that refund. We will show the deducted amounts on the refund confirmation.
If the return-to-origin was caused by an error on our side (for example we sent the wrong item or the parcel was mis-shipped), we will not apply any logistics deductions.
3. Refunds — prepaid orders
Eligible prepaid refunds are credited to the original payment method by default. If you prefer store credit in your SPRSTR wallet, you can request that at the time of refund — but it is your choice; we do not force wallet credit on eligible prepaid refunds.
We typically initiate refunds within 5–7 business days after the returned parcel is received and verified (for return-based refunds), or after a valid cancellation is processed (for pre-dispatch cancellations of prepaid orders). Once initiated, the time for the amount to actually appear in your account depends on your bank or payment method.
4. Refunds — Cash-on-Delivery orders
Because Cash-on-Delivery orders are paid to the courier in cash at delivery, there is no original electronic payment method to reverse. For eligible COD refunds we coordinate with you through support to either:
- Issue a credit to your SPRSTR wallet (which you can apply to a future order), or
- Arrange a direct UPI / bank-account transfer using details you provide.
We do not process COD refunds automatically to third-party wallets or unverified account details. To start a COD refund, please contact support with your order number and preferred refund route.
5. Returns & exchanges after delivery
Return or exchange requests for delivered orders may be raised within 3 days of delivery. Eligibility, conditions, and evidence required for wrong / defective / damaged items are described on the Returns & Exchanges page. Refund handling for return-based refunds follows the same principles above.
6. Refunds initiated by us
If we cancel an order for stock unavailability, a genuine pricing error, non-serviceable address, or another operational reason, we will notify you and process a full refund (for prepaid) using the same route as your original payment. For COD, this does not apply as no payment was collected.
7. Contact us
Questions about a cancellation or refund? Reach us via Contact or email support@sprstr.in · call +91 78900 90030.
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Last updated: September 2026