Returns & Exchanges

You can request a return or exchange within 3 days of your order being marked as delivered. Items must be in a resellable condition — unused, unwashed, unworn (aside from a reasonable try-on), with original tags and packaging where applicable.

How to raise a request

1. Sign in to your account and go to Orders, or open your order via the tracking link we sent you.
2. Select the order and choose “Request Return / Exchange”.
3. Pick the item(s), select a reason, and describe the condition truthfully.
4. We will confirm eligibility and arrange a reverse pickup by our courier partner. Keep the item ready in original packaging until pickup.

If your order was placed as a guest and you did not receive a self-serve link, reach us via Contact with your order number and delivery address and we’ll assist directly.

Exchanges

Exchanges are permitted within the same 3 days window and are subject to eligibility of the item and availability of the requested replacement. We cannot guarantee that a specific replacement size or colour will be in stock; where it is not available, you may choose a different item of equivalent value or a refund.

Return shipping costs

For ordinary customer-initiated returns and exchanges, the applicable return-shipping charge is borne by the customer and may be deducted from your refund. The first exchange on any given order is free — the return-shipping charge is waived for that exchange.

If we sent you the wrong product, the wrong size compared with what you ordered, or an item with a genuine manufacturing defect, printing defect, or damage caused in transit, SPRSTR bears the applicable return/replacement logistics cost once the claim is verified.

Evidence for wrong / defective / damaged items

To help us verify a “wrong / defective / damaged” claim quickly, please provide:

• Clear photographs of the item and the issue.
• A single continuous unpacking video that starts with the unopened package (shipping label visible) and captures the item and the reported problem — this video is strongly requested for these claims.

The unpacking video is an important safeguard against fraudulent claims and helps us resolve genuine cases quickly. Where a video is not available, we can still consider a claim on other satisfactory supporting evidence at our reasonable discretion; genuine exceptional cases are reviewable and may simply take longer.

Items that cannot be returned

• Items marked as Final Sale or Non-Returnable at the time of purchase.
• Innerwear and similar items for hygiene reasons.
• Items showing signs of wear, wash, or damage caused after delivery.
• Items returned without original tags or packaging where applicable.
• Items outside the 3 days return-request window.

Refund method & timing

Once we receive and verify the returned parcel, eligible prepaid refunds are credited back to your original payment method by default. You may instead request store credit in your SPRSTR wallet — but this is your choice; we do not force wallet credit for eligible prepaid refunds.

Refunds are typically processed within 5–7 business days after receipt and verification. Once the refund is initiated, the time it takes to appear in your account depends on your bank or payment method.

For Cash-on-Delivery orders, refunds are handled through our support team — we may issue a wallet credit or coordinate a UPI/bank transfer with you. Please see the Cancellation & Refunds page for details.

Contact us

Questions about a return or exchange? Reach us via Contact or email support@sprstr.in · call +91 78900 90030.

Last updated: September 2026